PHEONIX WEB
PRIVACY, SECURITY, YOUR INFORMATION
PHEONIX WEB RESPECTS YOUR PRIVACY
Other than as described in this Policy, we will
not give any information about you to others
without your express permission.
Information Collection and
Use
Our web site uses forms in which you give us
contact information (including your name,
address, telephone number, and email address) so
you can place orders, request information and
support, and make product suggestions. For
certain services, we may also request a credit
card number, social security number or tax
identification number, or other financial
information. We will then create an account
number for you.
We receive and store any information you enter
on our web site or give us in any other way,
including through email, telephone, or other
communications with our customer service
department. If you contact us for support, we
will keep an internal record of what support was
given.
We use your information to contact you regarding
functionality changes to our products, our web
site, new Pheonix Web services, and special
offers we think you'll find valuable. If you
would rather not receive this information,
please see the "Updating Your Information"
section below on how to change your preferences.
We may also use your information to present a
co-branded offer with our partners or
affiliates. If we collect information from you
in connection with a co-branded offer, it will
be clear at the point of collection who is
collecting the information and whose privacy
statement applies.
We use information gathered about you from our
site statistics (for example your IP address) to
help diagnose problems with our server, and to
administer our web site. We also gather broad
demographic information from this data to help
us improve our site and make your browsing and
purchasing experience more enjoyable. This is
not linked to any personally identifiable
information, except as necessary to prevent
fraud or abuse on our system.
Our site uses cookies to keep track of your
shopping cart and receipts. We use cookies to
identify you so you don't need to login each
time you visit our site. They are linked to your
customer number which is associated with the
information in your account.
This site also contains links to other web
sites. Unfortunately, Pheonix Web is not
responsible for the privacy practices or the
content of such sites.
Security
This site has security measures in place to
protect against the loss, misuse or alteration
of the information under our control.
Updating Your Information
You may alter your account information or opt
out of receiving communications from us and our
partners at any time. We have the following
options for changing and modifying your account
information or contact preferences.
Visit your online Account Manager
You may send mail to Pheonix Web at the
following postal address:
14455 North Hayden Road, Suite 219, Scottsdale,
AZ. 85260 USA
Sending Emails
We use emails to communicate with you, to
confirm your placed orders, and to send
information that you have requested. We also
provide email links, as on our "About Us" page,
to allow you to contact us directly. We strive
to promptly reply to your messages.
The information you send to us may be stored and
used to improve this site and our products, or
it may be reviewed and discarded.
Compliance with Laws and
Law Enforcement
We cooperate with government and law enforcement
officials and private parties to enforce and
comply with the law. We will disclose any
information about you to government or law
enforcement officials or private parties as we,
in our sole discretion, believe necessary or
appropriate to respond to claims and legal
process (including without limitation
subpoenas), to protect our property and rights
or the property and rights of a third party, to
protect the safety of the public or any person,
or to prevent or stop activity we consider to be
illegal or unethical. We will also share your
information to the extent necessary to comply
with ICANN's rules, regulations and policies.
Third Party Service
Providers
We may at times provide information about you to
third parties to provide various services on our
behalf, such as processing credit card payments,
serving advertisements, conducting contests or
surveys, performing analyses of our products or
customer demographics, shipping of goods or
services, and customer relationship management.
We will only share information about you that is
necessary for the third party to provide the
requested service. These companies are
prohibited from retaining, sharing, storing or
using your personally identifiable information
for any secondary purposes.
In the event that we use third party advertising
companies to serve ads on our behalf, these
companies may employ cookies and action tags
(also known as single pixel gift or web beacons)
to measure advertising effectiveness. Any
information that these third parties collect via
cookies and action tags is completely anonymous.
If you would like more information about this
practice and your choices, click here.
Supplementation of
Information
In order to provide certain services to you, we
may on occasion supplement the personal
information you submit to us with information
from third party sources ( e.g., information
from our strategic partners, service providers,
or the United States Postal Service). We do this
to enhance our ability to serve you, to tailor
our products and services to you, and to offer
you opportunities to purchase products or
services that we believe may be of interest to
you.
Contests/Surveys
From time-to-time, we may provide you with the
opportunity to participate in contests or
surveys. If you choose to participate, we may
request certain personally identifiable
information from you. Participation in these
contests or surveys is completely voluntary and
you therefore have a choice whether or not to
disclose the requested information. The
requested information typically includes contact
information (such as name and address), and
demographic information (such as zip code and
age level - note that you must be 18 or above to
enter). We use this information to notify
contest winners and award prizes, to monitor
site traffic, and to personalize our site.
We may use a third party service provider to
conduct these surveys or contests. When we do,
that company will be prohibited from using our
users' personally identifiable information for
any other purpose. We will not share the
personally identifiable information you provide
through a contest or survey with other third
parties unless we give you prior notice and
choice.
Tell-A-Friend
If a user elects to use our referral service for
informing a friend about our site, we ask the
user for the friend's name and email address.
Pheonix Web will automatically send the friend a
one-time email inviting them to visit our web
site. Pheonix Web stores this information for
the sole purpose of sending this one-time email.
The friend may contact Pheonix Web at to request
the removal of this information from our
database.
What Happens to my
Personal Information if I Terminate my Pheonix
Web Account?
When your Pheonix Web account is cancelled
(either voluntarily or involuntarily) all of
your personally identifiable information is
placed in "deactivated" status on our relevant
Pheonix Web databases. However, you should know
that deactivation of your account does not mean
your personally identifiable information has
been deleted from our database entirely. We will
retain and use your personally identifiable
information if necessary in order to comply with
our legal obligations, resolve disputes, or
enforce our agreements.
Changes in Our Practices
We reserve the right to modify this Privacy
Policy at any time. If we decide to change our
Privacy Policy, we will post those changes to
this privacy statement, our home page, and other
places we deem appropriate, so that you are
aware of what information we collect, how we use
it, and under what circumstances, if any, we
disclose it.
If we make material changes to this Policy, we
will notify you here, by email, or by means of a
notice on our home page, at least thirty (30)
days prior to the implementation of the changes.
Contacting the Web Site
If you have any questions about our Privacy
Policy, the practices of this Web site, or your
dealings with this site, please contact us at
E-mail: info@pheonixweb.com